BPI has released an advisory last August 26, 2016 that clients need to update information or they may lose access to ATM , Online and Mobile services. This update needs to be done on or before August 31, 2016.

I wonder though, why BPI did not send the reminder via email and this was such a short notice.

This is the advisory from BPI site:

Aug. 26, 2016: Branch Advisory

Previously, pursuant to the Bangko Sentral ng Pilipinas Circular 706 which required financial institutions to regularly update its customer information records, BPI requested all clients to update their account information.

In this connection, please update your account information with BPI on or before August 31, 2016 by doing the following:

STEP 1: Fill out and sign the Customer Information Sheet (CIS) and Foreign Account Tax ComplianceAct (FATCA) Form.

STEP 2: Present the original copy and submit a photocopy of one (1) valid, recent, and photo-bearing ID.

STEP 3: Submit these documents to any branch nearest you. You may also send original filled out and signed forms via courier or mail to your branch of account.

NOTE: If you are unable to update your account information on or before August 31, 2016, your transactions can only be serviced over-the-counter of our branches. You will not be able to access your account via any of BPI’s 24/7 electronic channels (i.e. ATM , Online and Mobile) until you have submitted your CIS and ID.

Please update your client information NOW.

Update as of 830PM: Deadline moved to Sep.30 as per DZMM. However, no update on the BPI website yet.

Update as of 10PM:

Update from the BPI facebook page:

In a phone interview with Rappler, with Tricia Quiambao, BPI corporate communications head, clarified that the bank’s clients are given until September 30, 2016 to submit their CIS and FATCA forms. Quiambao also added they will issue an advisory clarifying the matter as “deadline should be by the end of September, not August.”

In a phone interview with ABS-CBN News, with Maria Dina Soriano, vice president and head of the customer care department at BPI’s Retail Banking Group, said that they will start deactivating electronic channels starting September 15, 2016, on a staggered basis. To regain access, the customer needs to go to their branch and update their information.